Saturday, April 26, 2008

Classmates.com Makes It Right

Imagine my utter shock when this arrived in my inbox yesterday in response to my post earlier this week:

Hello Mike,

I am following up with a recent posting you had on "Idiotsyncrasies" which was brought to the attention of our management team.

Please accept our apologies for the emails you were receiving for other members. I have deleted all of the memberships created using your email address. Please allow 10 days for emails to you from Classmates to discontinue, you may receive some within that time that were already queued to be sent.

In the future please feel free to contact me directly if this occurs. You can email me at the email address this was sent from or you can also call me at [redacted] between 8 AM and 5 PM PDT Monday through Friday and I will be happy to assist you.

Again, please accept our sincerest apologies.

Sincerely,

Laurie
Member Care Department Lead


The shocker isn't that Classmates.com fixed the issue, the shocker is finding that a human was reading this blog and not a search bot. In any event, good on Classmates.com.

No comments: